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Cancellation & Refund Policy
For Short Duration/Weekend Trips (Trips less than 3 Days)

The refund of the amount would be processed as per deduction guidelines given below:

Cancellations up to 60 days prior to departure date – 0% deduction
Between 60 days to 45 days prior to departure – 50% deduction
Between 45 days to 30 days prior to departure – 70% deduction
Between 30 days to 15 days prior to departure – 80% deduction
Less than 15 days of departure – no cash refund
For Long Duration & International Trips (Trips more than 3 Days)

The refund of the amount would be processed as per deduction guidelines outlined below:

Cancellations up to 90 days prior to departure date – 0% deduction
Between 90 days to 45 days prior to departure – 60% deduction
Between 45 days to 15 days prior to departure – 80% deduction
Less than 15 days of departure – no cash refund
Rules Applicable for Change/Cancellation of Booking by the Participant

Process – Mail your cancellation/change request on natureshookforyou@gmail.com. No cancellations will be taken over phone calls or WhatsApp messages. Please also note that the booking amount for all packages/trips is non-refundable whereas a Credit Shell can be issued if the cancellation is made 15 days before the departure date.
Replacement of Participant(s) – Our community and guidelines allows you to seamlessly replace any of an individual in your bookings. Please pay attention that this feature is applicable only when the status of your booking is “Paid” and there should be at least 7 days remaining prior to the departure date. Please note that the replacement would not be applicable on any Volvo/Train/Flight transport booked for that particular participant. The same would be automatically cancelled and the same will be followed by. This is simply done because the seats booked in such transport mediums are not transferable or refundable.
Mode of Refund – All cancellation refunds will be processed back to the bank account or the credit card account from which the event fee has been paid. The amount for refund processing would always be calculated on basis of the net amount paid* for booking the event w.r.t the Base Price of the Trip (excluding additional components like transport, rent, portage, etc.).
Payment Gateway Charge – All the reimbursements/refunds will incur a Payment Gateway charge of 2.5% & GST of 5% respectively. The Payment Gateway charges will not be levied on the customers who have made their transactions via UPI.
In case of Changes/Cancellation initiated by natureshookforyou@gmail.com

Natures hook reserves the right to cancel your booking or change any of the facilities, services or prices described in our brochures or website. We will endeavor to advise you of any changes known at the time of booking. We plan the arrangements for your trips many months in advance and may occasionally have to make minor changes.. Transport timings and carriers shown or communicated on our website are for guidance only and are subject to change. We will send you the final itinerary closer to the departure dates (2-3 days prior) along with the tickets (wherever applicable). However in the field of adventure activities, there are many variables beyond our control like weather conditions, landslides, road situations and any other force majeure conditions. Circumstances amounting to “force majeure” include any event which we or the supplier of the service(s) in question could not even with all due care, foresee or forestall such as (by way of example and not by way of limitation) war, threat of war, riots, civil disturbances, industrial disputes, actual or threatened terrorist activity and its consequences, natural or nuclear disasters, fire, epidemics, health risks and pandemics, acts of God, unavoidable and unforeseeable technical problems with transport for reasons beyond our control or that of our suppliers, closed or congested airports or ports, hurricanes and other actual or potential adverse weather conditions, and any other similar events. In such situations we might be forced to change the itinerary or even cancel an event. In case of a change/cancellation, you will have the choice of either:

Accepting a replacement event from us of equivalent or similar standard and price (at the date of the change), if we are able to offer you one; or
Canceling your event, in which case you shall receive a full refund by the company in the Natures hook wallet which you can use during any trip/trek within the next 365 days.
In case of Changes/Cancellation of the Trip after departure

When the change or cancellation arises from situations amounting to “force majeure” or for another reason beyond our control, natures hook) shall not be responsible to refund the amount already deposited earlier.

When the Changes/Cancellation arising otherwise

We will, wherever possible, make suitable alternative arrangements. If we are unable to make such alternative arrangements, or you reject/deny the same for good reason then we will return you to your point of departure and refund you for any unused services, as appropriate.

In case of drop out by the Participant in between the Trip

We shall not be responsible to make any refund in such a situation. The participant would also have to pay additionally for unplanned expenses on planning and executing the retreat of the participant on actual basis. In case suitable arrangements for retreat are not possible, (Natures hook) reserves the right to deny such drop out in between the event. And the decision will be final for the participants. (Natures hook) has a hold on it.


Once your cancellation request gets confirmed, you will get a credit note in the next 2 working days or you will get the refund within 3 to 5 business days to the provided account number or Debit/Credit Card through the reverse payment by payment gateway.